Help
FAQ
Please check this help site for possible solutions.
If you are unable to resolve the problem, please have your warranty card ready and contact the support contact listed on your warranty card or use the inquiry form below to get in touch with us.
Inquiry form
If you are unable to resolve the problem, please have your warranty card ready and contact the support contact listed on your warranty card or use the inquiry form below to get in touch with us.
Inquiry form
Yes.
The app cannot be launched if there is no internet connection.
Please use this service where internet access is available.
The app cannot be launched if there is no internet connection.
Please use this service where internet access is available.
About the dartboard
Make sure either batteries or USB connection is properly connected.
Press the power button located at the lower part of the dartboard for 1 second.
Press the power button located at the lower part of the dartboard for 1 second.
Press and hold the power button at the lower part of the dartboard for 2 seconds or longer.
Please refer to the following page.
About dartboard - LED lighting mode
About dartboard - LED lighting mode
The sound comes from the device on which the app is installed, it does not come from the dartboard. Please check the volume on your device.
Please make sure that the cord is firmly attached.
Please note that some mobile batteries may not be compatible and may not work properly.
Please note that some mobile batteries may not be compatible and may not work properly.
About the app
You cannot download the app because your device does not support installation.
Please note that even if you meet the recommended specifications, you may not be able to use this service depending on your device specifications and hardware specifications.
The Bluetooth & location information on your device are used to connect the app to the DARTSLIVE Home Dartboard.
Please check the settings below.
1. Go to the "Settings" menu on your device, and turn the "Bluetooth" ON.
2. Go to the "Settings" menu → and turn the "Location Services" ON.
3. Allow "Location Services" in the app settings.
* If using Android OS12:
In the App permissions, turn ON the "Location permission" setting to use precise location.
Please check the settings below.
1. Go to the "Settings" menu on your device, and turn the "Bluetooth" ON.
2. Go to the "Settings" menu → and turn the "Location Services" ON.
3. Allow "Location Services" in the app settings.
* If using Android OS12:
In the App permissions, turn ON the "Location permission" setting to use precise location.
DARTSLIVE Home player data is stored on the server. You can synchronize your data on different devices by logging in with the same DARTSLIVE account.
However, you can only log in to one device at a time with the same account.
If you log in on a second device, the first device you logged in on will be logged out.
*When using the DARTSLIVE-200S with a different device, please re-pair and re-authenticate the device before use.
However, you can only log in to one device at a time with the same account.
If you log in on a second device, the first device you logged in on will be logged out.
*When using the DARTSLIVE-200S with a different device, please re-pair and re-authenticate the device before use.
Please use the mirroring or external output function of your device.
*Some devices may not be compatible with this function.
*Some devices may not be compatible with this function.
DARTSLIVE Home is not compatible with Windows, Mac, or any other PCs.
If you play without setting the player data, the data will not be reflected.
Tap the player button on the PLAYER SELECT screen before starting the game to select & set the player data to be used.
Tap the player button on the PLAYER SELECT screen before starting the game to select & set the player data to be used.
Other
Please click on the URL link below to check.
User Manual: PDF Download
User Manual: PDF Download
